Services
We at HB Tech understand that you are the experts of your business, but do not necessarily have the time to be experts of IT as well. Outsourcing your IT provides you with skilled knowledge at your fingertips at a fraction of the cost of employing an IT manager, allowing you to prioritise your IT budget to where it will be the most effective.
We offer an established and exceptional IT service which allows you to entrust your IT to us so you can focus your time and expertise on continuing to drive your business forward.
Dealing with over 80 clients we regularly deal with a wide variety of IT issues; therefore, you can rest assure we will be able to get you up and running as quick as possible from any IT issues you may ever face.
HB SUPPORT
HB Support offers customers with proactive support and the assurance that your IT infrastructure will continually perform.
The benefits to you of using HB Support are;
Get help instantly
Our expert team are on hand to help you immediately through our telephone help desk. For more complex issues our engineers will be able to dial into your system to fix the issue remotely or visit you directly at your site.
Expert Advice
Our engineers are trained in providing expert technical advice and above all are easy to talk to.
The personal touch
We ensure you will know our engineers by name, and they will know you. Rest assure there will always be someone for you to contact who understands your business and your IT needs.
Regular backup testing
You can have the confidence that we will be able to get you back up and running quickly if there was ever an issue.
Clear budgeting
Our support contracts are fixed allowing you to know your monthly business costs. We never charge for call outs.
Reduced disruptions to your business
Server migrations are often completed out of hours to minimise disruption.
Less user downtime
Our helpdesk works to firm deadlines to ensure we get your employees back to work quickly and with minimal impact.
Regular service reviews
We continually review our services we provide to ensure we always meet your business requirements.
Going above and beyond
We appreciate that sometimes unfortunately within businesses the unexpected happens and therefore we ensure we are ready to go above and beyond to help.
We are ready to take you on your IT journey
Our IT onboarding process is all encompassing, but designed to ensure the
least disruption to your business:
Visit to your site by two HB Tech experienced engineers. We will carry out a full audit of your systems. Documenting in detail all areas of your IT systems, including equipment, software and licences. We will identify where they work and do not work for your business and work out a plan for going forward. We will set up remote access and monitoring and remove access from a previous provider.
We will arrange a follow up meeting at your office to familiarise you with your engineer contacts and provide you with your post audit reports.
After a settle in period of two months our Commercial Director will visit you to see how everything is going and if there are any areas we can improve for you.
After six and twelve months we will carry out an account review.
After six months there is the option to have a strategic review with our Technical Director to look at options for implementing complex IT solutions to help take your business to the next level.
CUSTOMER FEEDBACK
“It is half past 5 and I know HB Tech finish at 5. I have just had a problem with my laptop and I have to say Josh was brilliant. He would not let me off the phone until he had fixed the issue. I really appreciated Josh's professional and time-generous approach and I can’t tell you how grateful I am for the excellent service. Josh is fantastic and a credit to you!.
No Limits. Natalie Webb, CEO
CUSTOMER FEEDBACK
We have worked with HB Tech since 2016 and have found them to be reliable, helpful and professional whilst providing us with a great standard of service. They respond to our queries very quickly and always sort them out efficiently.
Day Associates. Ann Day FCMA CHDir, Managing Director
CUSTOMER FEEDBACK
''The team at HB Tech have had such a positive impact on our organisation. As a charity, time can be really precious. So knowing that we have a team who are proactive at keeping our IT systems running smoothly is an absolute delight! Their approach in working with us means we don't have to worry about unexpected challenges and if we need to contact their support team for any help, we always get quick, professional and friendly advice with solutions. They truly are fabulous!''
Andover and District Mencap. Lisa Rogers, People Partner – HR & L&D Team
CUSTOMER FEEDBACK
“HB Tech not only provide a consistently good service and quick response times, but they also treat even minor issues with importance. All the staff are helpful; always sorting the problem and following up to check that everything has been fully resolved. We like the ticketing system; but it is reassuring to know we can also pick up the phone if needed. With HB Tech there is always help at hand and we fully recommend them”.
Watermill Wines. Helga Hale, Operations Manager
CUSTOMER FEEDBACK
'Everyone at HB Tech are extremely friendly. The staff always do what they say they will do when they said they will do it. We have total confidence that whatever the problem, it will get resolved immediately. Fantastic service, unlike some other IT companies I have worked with in the past. We thoroughly recommend HB Tech'
The Bike Project. Ozgur Gencalp, Operations Administrator.
CUSTOMER FEEDBACK
We just want to say a huge thank you for all your help and support. As a charity our main concern has been ensuring we will be able to provide the same level of support during this time to those in need. With your swift and proactive response our teams can now work successfully from home. Thank you again HB Tech for your continued support and professionalism.
Citizens Advice Test Valley. Ange Moon. Chief Officer
CUSTOMER FEEDBACK
Thank you to all at HB Tech for your extraordinary support during these last few months. Although we had two of our team already working from home, you immediately went above and beyond to ensure that all of us could work from home securely. Working collectively and calmly, your team are still supporting us and, without them this whole experience would have been extremely difficult. Many, many thanks.
Wessex Translations. Jonathan Nater, Director
CUSTOMER FEEDBACK
'Thank you HB Tech for all of your support at this most critical of times. Our team were rapidly set up for remote working and are being continually supported now. The personable and professional approach taken has helped make the whole process smoother for everyone involved. We appreciate you really taking the time to uncover what we need from our IT right now to continue to drive our business forward'.
Complete. Rebecca Warcup, Office Manager
CUSTOMER FEEDBACK
‘We would like to say thank you HB Tech for your support during this unexpected and unusual time. You have been there every step of the way to provide us with IT support and expertise, whenever needed, and your team have remained calm and professional throughout. Anything we need you deliver effectively and on budget. Thank you so much’.
Custom Creations. Jo Philips, Director
CUSTOMER FEEDBACK
'I would like to say thank you on behalf of all the team at Herbert William. You have been fantastic getting our team set up to work remotely from home. You are helping so many keep going and continue to support as and when needed. Support is what we all need right now and you are giving it. Stay safe and thank you again'.
Herbert William Kitchens. Sarah McCrossan, Director
CUSTOMER FEEDBACK
"HB Tech are an exceptional organisation that provide first-rate IT support to our business. The HB Tech team are all exceedingly helpful and friendly. John is superb, always attending immediately to anything we want or need. Abi is just amazing; she is brilliant and always uses her expert knowledge to find and apply solutions to all our requirements. I would like to thank you for delivering an outstanding service. Keep up the good work HB Tech!"
The Roman Group. Peter Pull, Group Director.
CUSTOMER FEEDBACK
‘’Kinetico are always forward thinking and looking for a better way of doing things. This is precisely why we choose to work with HB Tech, not only do they ensure our IT is working exactly how it should be, but they are always thinking ahead to provide us with IT solutions which will take our business to the next level. HB Tech are always quick to resolve any issues we have. A prompt service on faults, not just quotes or sales. Highly professional and extremely efficient, we fully recommend them’’.
Kinetico Water Systems. John Kyle, Customer Support and Technical Manager.
CUSTOMER FEEDBACK
“With our IT historically proving to be unreliable, it was time to move to a new IT supplier. We choose to work with HB Tech as they are local and reliable, and since moving we cannot fault their service. Working with HB Tech it gives us the security of having help on call and not having to employ an IT specialist. We generally are informed of any issues even before we are aware of them. Always helpful and enthusiastic, we would be happy to recommend HB Tech to others”.
TMS Legal. Caroline Delaney, Solicitor/Partner.
CUSTOMER FEEDBACK
“HB Tech really know our business and understand what works best, all the time providing a helpful and efficient service. Working with HB Tech we know our IT is in safe hands, saving us worry and time which allows us to focus on our clients and building our business. With friendly, knowledgeable and qualified staff, we have no reservations recommending HB Tech to others”.
Woodstock Plumbing. Andy Meredith, Director.
CUSTOMER FEEDBACK
“At Whitehead Vizard, we always have our clients’ interests at heart and we welcome being able to entrust our IT to HB Tech so we can focus on our clients. HB Tech are completely driven to do a great job and they do so professionally and successfully. We would happily recommend them”
Whitehead Vizard Solicitors. Ali Nuttall, Office Manager
CUSTOMER FEEDBACK
“The nature of our business means we give great weight to the importance of communication and clarity. Throughout our time with HB Tech we have found them to understand our business complexities carrying everything out in a professional manner and explaining anything fully when required. Always proactive, HB Tech provide us with insightful solutions whilst continuously maintaining an efficient and expert service.”
Wessex Translations Ltd. Jonathan Nater, Owner.
CUSTOMER FEEDBACK
“Having an established technical knowledge of telecoms and IT ourselves – it’s important we are partnered with an IT provider who not only gives an outstanding service, but one who also offers insightful advice on continually developing our IT systems to help build our business. HB Tech tailor their services to meet our business needs and we have peace of mind knowing we work with such a professional company”.
Boom Limited. Simon Slater-Thomas, Chief Operating Officer.
CUSTOMER FEEDBACK
“Providing a quality service to our customers is a necessity in our business and therefore we cannot afford for IT issues to hold us back. We have worked with HB Tech for four years and throughout this time they have been efficient, professional and responsive to our needs. With their proactive approach we thoroughly recommend HB Tech and look forward to continuing to work with them”.
South Coast Interiors Limited. Lance Gurd, Director
CUSTOMER FEEDBACK
“As the result of our business expansion, we needed to move to a larger IT provider who had the expertise to fully meet our needs. With HB Tech we feel assured that our IT will always be working in the background, allowing us to focus on continuing to grow our business. HB Tech are very responsive to feedback and make changes to ensure our needs are fulfilled, as such we would thoroughly recommend them”.
Breathe Safety Ltd. Adam Moodie, General Manager
CUSTOMER FEEDBACK
"We are a successful company and experts in our own field, but like most companies we rely on IT to drive our business forward. I really appreciate being able to trust that HB Tech will ensure our IT will be working perfectly in the background so I can focus on running my business. It is great to also have the reassurance someone will always be directly available to talk if we need. HB Tech are such a friendly team and are always extremely helpful and exceptionally reliable".
Total Laminate Systems. Jakki Andrews, Director
CUSTOMER FEEDBACK
“Being a charity, it is vital we can get on with our important work without any IT issues holding us back. With HB Tech we trust their expert judgement and feel comfortable entrusting our IT over to them. They always take the time to explain everything and we appreciate being able to speak to someone on the phone when needed. Always sorting our IT issues quickly, HB Tech’s prompt and professional service is exceptional, and we would thoroughly recommend them”.
Simon Says. Georgie Pinchon, Chief Operations Officer.
CUSTOMER FEEDBACK
“We have been with HB Tech since day one of Toucan and have been impressed with their service ever since. Delivering an efficient and prompt IT service to a very high standard, HB Tech always meet our expectations. HB Tech provide exceptional and friendly IT support delivered with a professional attitude throughout. They are a pleasure to work with and we would be sure to recommend them”.
Toucan Energy. Dan Skilton, Financial Controller.
CUSTOMER FEEDBACK
“Our business has grown significantly since we started over 30 years ago and as such it is imperative our IT system meets the demands of our business. HB Tech always provide us with insightful solutions to the IT challenges we encounter, and we trust their expert opinions. They have always delivered when we need them, and I wouldn’t hesitate to recommend them to others”.
Chimflue. Sam Ford, Managing Director.
CUSTOMER FEEDBACK
“Our business requires us to respond quickly to market changes and as such it is imperative our IT works perfectly and continually adapts to our needs. HB Tech offer a high level of IT support and valuable expert knowledge given in a friendly and human way. Always professional, HB Tech’s customer service is first rate and we would certainly recommend them".
NMT International Shipping UK Ltd. Gary Callaway, Financial Controller.
CUSTOMER FEEDBACK
“We have been with HB Tech for several years and find the level of support superb. Not only do they understand our business, but they provide us with valuable insight regarding the right IT to drive our business forward. HB Tech are both friendly and knowledgeable and we recommend them completely"
Johnson Valves. Stuart Robertson, Managing Director.
CUSTOMER FEEDBACK
“I would like to thank HB Tech for your continued technical support. We are a successful Kitchen Design company in the New Forest and our clients rely on our computer aided design images to make informed choices. HB Tech are specialists in IT and keep all our software running on form, our security and back ups are kept up to date and our hardware serviced and replaced when necessary. It gives me peace of mind that all this is managed by them in order that I can focus my efforts on running Herbert William Kitchens and myself and my staff can concentrate on creating beautiful kitchen designs for our clients”.
Herbert William Kitchens. Sarah McCrossan, Director
CUSTOMER FEEDBACK
"I think it is working a treat, I love the fact that we can now log a fault and your support team are on it pretty much straight away. Sales are very speedy, all round excellent"
AMF Engineering Ltd. Jamie Parnham, Director
CUSTOMER FEEDBACK
“ We have always found HB Tech to be a proactive and helpful company. They have assisted and supported us with our computer and technology requirements for the last 5 years and have always been available whenever we have required their assistance. HB Tech have also been proactive in advising us of our computer and software updates and upgrades where required giving concise and logical advice upon which we can make decisions for the benefit of our business”.
Highcliffe Property Management. Jordan Pollard BSC AIRPM.
CUSTOMER FEEDBACK
“HB Tech have been looking after our IT needs for around 4 years. We are in the same shared offices and it’s been great to see how the company has grown. They are a really friendly team, always on hand for advice and delivering a very prompt service”.
Day Associates. Jenni Hazeldon, PA to Directors
CUSTOMER FEEDBACK
“HB Tech are always exceedingly helpful and always go the extra mile to resolve any issues we may have. We find the team extremely friendly but most importantly very professional and knowledgeable. The level of support is excellent, and we hope to continue our working relationship for many years to come. We are exceptionally pleased with the service we receive from HB Tech and we would thoroughly recommend them”.
The Capital Group. Alison Cross, Director
