We at HB Tech understand that you are the experts of your business, but do not necessarily have the time to be experts of IT as well. Outsourcing your IT provides you with skilled knowledge at your fingertips at a fraction of the cost of employing an IT manager, allowing you to prioritise your IT budget to where it will be the most effective.
We offer an established and exceptional IT service which allows you to entrust your IT to us so you can focus your time and expertise on continuing to drive your business forward.
Dealing with over 90 clients we regularly deal with a wide variety of IT issues; therefore, you can rest assure we will be able to get you up and running as quick as possible from any IT issues you may ever face.
HB Support offers customers with proactive support and the assurance that your IT infrastructure will continually perform.
The benefits to you of using HB Support are;
Our expert team are on hand to help you immediately through our telephone help desk. For more complex issues our engineers will be able to dial into your system to fix the issue remotely or visit you directly at your site.
Our engineers are trained in providing expert technical advice and above all are easy to talk to.
We ensure you will know our engineers by name, and they will know you. Rest assure there will always be someone for you to contact who understands your business and your IT needs.
You can have the confidence that we will be able to get you back up and running quickly if there was ever an issue.
Our support contracts are fixed allowing you to know your monthly business costs. We never charge for call outs.
Server migrations are often completed out of hours to minimise disruption.
Our helpdesk works to firm deadlines to ensure we get your employees back to work quickly and with minimal impact.
We continually review our services we provide to ensure we always meet your business requirements.
We appreciate that sometimes unfortunately within businesses the unexpected happens and therefore we ensure we are ready to go above and beyond to help.
We are ready to take you on your IT journey
Our IT onboarding process is all encompassing, but designed to ensure the
least disruption to your business:
Visit to your site by two HB Tech experienced engineers. We will carry out a full audit of your systems. Documenting in detail all areas of your IT systems, including equipment, software and licences. We will identify where they work and do not work for your business and work out a plan for going forward. We will set up remote access and monitoring and remove access from a previous provider.
We will arrange a follow up meeting at your office to familiarise you with your engineer contacts and provide you with your post audit reports.
After a settle in period of two months our Commercial Director will visit you to see how everything is going and if there are any areas we can improve for you.
After six and twelve months we will carry out an account review.
After six months there is the option to have a strategic review with our Technical Director to look at options for implementing complex IT solutions to help take your business to the next level.