Services

Cyber Security

Backup & Data Recovery

Office365

We at HB Tech understand that you are the experts of your business, but do not necessarily have the time to be experts of IT as well. Outsourcing your IT provides you with skilled knowledge at your fingertips at a fraction of the cost of employing an IT manager, allowing you to prioritise your IT budget to where it will be the most effective.

We offer an established and exceptional IT service which allows you to entrust your IT to us so you can focus your time and expertise on continuing to drive your business forward.

Dealing with over 90 clients we regularly deal with a wide variety of IT issues; therefore, you can rest assure we will be able to get you up and running as quick as possible from any IT issues you may ever face.

HB SUPPORT

HB Support offers customers with proactive support and the assurance that your IT infrastructure will continually perform.

The benefits to you of using HB Support are;

Get help instantly

Our expert team are on hand to help you immediately through our telephone help desk. For more complex issues our engineers will be able to dial into your system to fix the issue remotely or visit you directly at your site.

Expert Advice

Our engineers are trained in providing expert technical advice and above all are easy to talk to.

The personal touch

We ensure you will know our engineers by name, and they will know you. Rest assure there will always be someone for you to contact who understands your business and your IT needs.

Regular backup testing

 You can have the confidence that we will be able to get you back up and running quickly if there was ever an issue.

Clear budgeting

Our support contracts are fixed allowing you to know your monthly business costs. We never charge for call outs.

Reduced disruptions to your business

Server migrations are often completed out of hours to minimise disruption.

Less user downtime

Our helpdesk works to firm deadlines to ensure we get your employees back to work quickly and with minimal impact.

Regular service reviews

We continually review our services we provide to ensure we always meet your business requirements.

Going above and beyond

We appreciate that sometimes unfortunately within businesses the unexpected happens and therefore we ensure we are ready to go above and beyond to help.

We are ready to take you on your IT journey

Our IT onboarding process is all encompassing, but designed to ensure the
least disruption to your business:

Visit to your site by two HB Tech experienced engineers. We will carry out a full audit of your systems. Documenting in detail all areas of your IT systems, including equipment, software and licences. We will identify where they work and do not work for your business and work out a plan for going forward. We will set up remote access and monitoring and remove access from a previous provider.

We will arrange a follow up meeting at your office to familiarise you with your engineer contacts and provide you with your post audit reports.

After a settle in period of two months our Commercial Director will visit you to see how everything is going and if there are any areas we can improve for you.

After six and twelve months we will carry out an account review.

After six months there is the option to have a strategic review with our Technical Director to look at options for implementing complex IT solutions to help take your business to the next level.

Cyber Security

Backup and DR

Office 365

Plane Talking Products, Southampton. Jemma Moore, Account Executive.

CUSTOMER FEEDBACK

“We have worked with HB Tech for several years now and thoroughly recommend them!  The service we receive is excellent with solutions tailored to our business.   Any requests we have are carried out efficiently and professionally"
Plane Talking Products, Southampton. Jemma Moore, Account Executive.
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 Green Snow, Romsey. Margarita Raquet.

CUSTOMER FEEDBACK

'HB Tech is a professional company that delivers a range of services. From my past experiences dealing with HB Tech experts, they proved to be knowledgeable, efficient, always willing to help and really friendly. It is always a pleasure to work with the company that knows what they are doing in various situations'
Green Snow, Romsey. Margarita Raquet.
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 Clear Vision Financial Management Ltd, Romsey. Sean Daniel, Managing Director.

CUSTOMER FEEDBACK

''HB Tech have supported our growing accountancy practice over the last few years.  We find the level of service exceptionally high quality and responsive.  The whole team are both friendly and professional and go over and beyond to meet our needs.  Thanks to all the team!. We highly recommend!’’
Clear Vision Financial Management Ltd, Romsey. Sean Daniel, Managing Director.
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 Berkeley Bate Ltd, Chartered Accountants, Salisbury. Janet Bush, Practice Manager

CUSTOMER FEEDBACK

‘’It’s always a pleasure to speak to Josh! He is not only professional and friendly, but has lots of unerring patience when it comes to changing my password each month. I completely recommend HB Tech to anyone who wants to work with an IT team who are responsive and efficient, but also approachable’’.
Berkeley Bate Ltd, Chartered Accountants, Salisbury. Janet Bush, Practice Manager
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 Nicola Hill, London. The Bike Project, Head of Operations.

CUSTOMER FEEDBACK

''HB tech have supported us for the last 5 years as we have grown from a small - medium charity. They provide very good value, high quality and responsive support as well as strategic advice to ensure that we have the right IT set up to support our growth. Would definitely recommend them!''
Nicola Hill, London. The Bike Project, Head of Operations.
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 Breathe Safety Ltd, Dorset. Norma Lingley, Credit Control.

CUSTOMER FEEDBACK

‘’I have contacted HB Tech on several occasions and have always had a polite and friendly service.  Josh is always very helpful, especially when I had an application update issue.  He did not give up until he had resolved the situation. He asked me to keep my laptop running and I noted he kept reviewing the progress well into the evening. He kept me updated throughout which was great as I was not left wondering what was happening’’
Breathe Safety Ltd, Dorset. Norma Lingley, Credit Control.
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 J Chandler and Company (Buckfast) Limited, Andover. Mark Shergold.

CUSTOMER FEEDBACK

‘’It’s a pleasure working with HB Tech. Whenever we have any issues, they are fixed instantly, and the team go over and above to help. Always a brilliant and cheerful service! Thanks to all the team’’.
J Chandler and Company (Buckfast) Limited, Andover. Mark Shergold.
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 LED Synergy (Displays) Ltd, Andover. Jeremy Harwood, Director.

CUSTOMER FEEDBACK

''We have used HB Tech as our IT support for the last 20 years. They are always honest and quick to resolve issues, which having following their advice, over the years, are few.  The team are fantastic and we thoroughly recommend them''
LED Synergy (Displays) Ltd, Andover. Jeremy Harwood, Director.
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 GCF Ltd, Southampton. Les Browning, Managing Director

CUSTOMER FEEDBACK

''Always very helpful, responsive and easy to deal with. One less thing to worry about when you know you can rely on them to sort any IT issues you may have.  HB Tech are professional and offer a quality service at competitive prices. Would recommend them to anyone!''
GCF Ltd, Southampton. Les Browning, Managing Director
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 Sunnycroft Care Home, Southampton. Janine Charman, Business Manager

CUSTOMER FEEDBACK

''HB Tech look after all things 'computer' for us and we always receive great customer service. Really helpful, friendly bunch!''
Sunnycroft Care Home, Southampton. Janine Charman, Business Manager
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 Complete, Romsey. Sarah Watkins, Director.

CUSTOMER FEEDBACK

''We have been clients of HB Tech for many years now and have always found the team very responsive when we have issues. Which is probably the main reason we signed up for their support in the first place. Not being very IT savvy, particularly as systems become ever more complicated, this is reassuring when we are running a business which is so reliant on technology.  We now have great relationships with many of the team and feel that they understand our needs. We know they are only a phone call away and they will be ready to help us''
Complete, Romsey. Sarah Watkins, Director.
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 Andrew & Andrew Solicitors, Portsmouth. Steve Lewsey, Practice Manager.

CUSTOMER FEEDBACK

''Since I have been dealing with HB Tech, I have found them to be thoroughly professional and a real pleasure to deal with. They are very responsive to any questions and provide excellent support if we experience any issues. It is reassuring to me that the company that is looking after our IT are extremely knowledgeable and can provide answers very quickly to any problems as and when they arise''
Andrew & Andrew Solicitors, Portsmouth. Steve Lewsey, Practice Manager.
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 HeatComp Ltd, Southampton. Laura Pike, Business Administrator

CUSTOMER FEEDBACK

''Highly recommend this company, very responsive and helpful!''
HeatComp Ltd, Southampton. Laura Pike, Business Administrator
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 Artspace Interior Design Ltd, Andover. Katie Garwood, Office Manager

CUSTOMER FEEDBACK

''Great friendly team. Always respond and would highly recommend for small to medium businesses like us''
Artspace Interior Design Ltd, Andover. Katie Garwood, Office Manager
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 Unity (Southern) Ltd, Andover. Terry Bishop, Chief Executive.

CUSTOMER FEEDBACK

''The staff are always helpful and bend over backwards to assist. As a company it is critical that our systems are running smoothly and we feel we are in safe hands''
Unity (Southern) Ltd, Andover. Terry Bishop, Chief Executive.
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 Comsura Ltd, London. Gemma Magee, Managing Director.

CUSTOMER FEEDBACK

''Since setting up our company almost three years ago we have used HB. They have been a delight to work with - responsive and super helpful and are the ideal IT partners for small firms like us''
Comsura Ltd, London. Gemma Magee, Managing Director.
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 No Limits, Southampton. Natalie Webb, CEO

CUSTOMER FEEDBACK

“It is half past 5 and I know HB Tech finish at 5. I have just had a problem with my laptop and I have to say Josh was brilliant. He would not let me off the phone until he had fixed the issue. I really appreciated Josh's professional and time-generous approach and I can’t tell you how grateful I am for the excellent service. Josh is fantastic and a credit to you!.  
No Limits, Southampton. Natalie Webb, CEO
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 Day Associates, Southampton. Ann Day FCMA CHDir, Managing Director

CUSTOMER FEEDBACK

We have worked with HB Tech since 2016 and have found them to be reliable, helpful and professional whilst providing us with a great standard of service.  They respond to our queries very quickly and always sort them out efficiently.
Day Associates, Southampton. Ann Day FCMA CHDir, Managing Director
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 Purple Oak Support, Andover. Lisa Rogers, People Partner – HR & L&D Team

CUSTOMER FEEDBACK

''The team at HB Tech have had such a positive impact on our organisation. As a charity, time can be really precious. So knowing that we have a team who are proactive at keeping our IT systems running smoothly is an absolute delight! Their approach in working with us means we don't have to worry about unexpected challenges and if we need to contact their support team for any help, we always get quick, professional and friendly advice with solutions. They truly are fabulous!''
Purple Oak Support, Andover. Lisa Rogers, People Partner – HR & L&D Team
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 Watermill Wines, Romsey. Helga Hale, Operations Manager

CUSTOMER FEEDBACK

“HB Tech not only provide a consistently good service and quick response times, but they also treat even minor issues with importance. All the staff are helpful; always sorting the problem and following up to check that everything has been fully resolved. We like the ticketing system; but it is reassuring to know we can also pick up the phone if needed. With HB Tech there is always help at hand and we fully recommend them”.
Watermill Wines, Romsey. Helga Hale, Operations Manager
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 Citizens Advice Test Valley, Andover. Ange Moon. Chief Officer

CUSTOMER FEEDBACK

We just want to say a huge thank you for all your help and support. As a charity our main concern has been ensuring we will be able to provide the same level of support during this time to those in need. With your swift and proactive response our teams can now work successfully from home. Thank you again HB Tech for your continued support and professionalism.
Citizens Advice Test Valley, Andover. Ange Moon. Chief Officer
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 Wessex Translations, Romsey. Jonathan Nater, Director

CUSTOMER FEEDBACK

Thank you to all at HB Tech for your extraordinary support during these last few months. Although we had two of our team already working from home, you immediately went above and beyond to ensure that all of us could work from home securely. Working collectively and calmly, your team are still supporting us and, without them this whole experience would have been extremely difficult. Many, many thanks.
Wessex Translations, Romsey. Jonathan Nater, Director
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 Complete, Romsey. Rebecca Warcup, Office Manager

CUSTOMER FEEDBACK

'Thank you HB Tech for all of your support at this most critical of times. Our team were rapidly set up for remote working and are being continually supported now. The personable and professional approach taken has helped make the whole process smoother for everyone involved. We appreciate you really taking the time to uncover what we need from our IT right now to continue to drive our business forward'.
Complete, Romsey. Rebecca Warcup, Office Manager
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 Custom Creations, Dorset. Jo Philips, Director

CUSTOMER FEEDBACK

‘We would like to say thank you HB Tech for your support during this unexpected and unusual time.  You have been there every step of the way to provide us with IT support and expertise, whenever needed, and your team have remained calm and professional throughout.  Anything we need you deliver effectively and on budget.  Thank you so much’.
Custom Creations, Dorset. Jo Philips, Director
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 Herbert William Kitchens, Romsey. Sarah McCrossan, Director

CUSTOMER FEEDBACK

'I would like to say thank you on behalf of all the team at Herbert William.  You have been fantastic getting our team set up to work remotely from home.  You are helping so many keep going and continue to support as and when needed.  Support is what we all need right now and you are giving it.  Stay safe and thank you again'.
Herbert William Kitchens, Romsey. Sarah McCrossan, Director
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 The Roman Group, Dorset. Peter Pull, Group Director.

CUSTOMER FEEDBACK

"HB Tech are an exceptional organisation that provide first-rate IT support to our business. The HB Tech team are all exceedingly helpful and friendly. John is superb, always attending immediately to anything we want or need. Abi is just amazing; she is brilliant and always uses her expert knowledge to find and apply solutions to all our requirements. I would like to thank you for delivering an outstanding service. Keep up the good work HB Tech!"
The Roman Group, Dorset. Peter Pull, Group Director.
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 Kinetico Water Systems, Southampton. John Kyle, Customer Support and Technical Manager.

CUSTOMER FEEDBACK

‘’Kinetico are always forward thinking and looking for a better way of doing things. This is precisely why we choose to work with HB Tech, not only do they ensure our IT is working exactly how it should be, but they are always thinking ahead to provide us with IT solutions which will take our business to the next level. HB Tech are always quick to resolve any issues we have. A prompt service on faults, not just quotes or sales. Highly professional and extremely efficient, we fully recommend them’’.
Kinetico Water Systems, Southampton. John Kyle, Customer Support and Technical Manager.
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 TMS Legal, Southampton. Caroline Delaney, Solicitor/Partner.

CUSTOMER FEEDBACK

“With our IT historically proving to be unreliable, it was time to move to a new IT supplier. We choose to work with HB Tech as they are local and reliable, and since moving we cannot fault their service. Working with HB Tech it gives us the security of having help on call and not having to employ an IT specialist. We generally are informed of any issues even before we are aware of them. Always helpful and enthusiastic, we would be happy to recommend HB Tech to others”.
TMS Legal, Southampton. Caroline Delaney, Solicitor/Partner.
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 Woodstock Plumbing, Andover. Andy Meredith, Director.

CUSTOMER FEEDBACK

“HB Tech really know our business and understand what works best, all the time providing a helpful and efficient service. Working with HB Tech we know our IT is in safe hands, saving us worry and time which allows us to focus on our clients and building our business. With friendly, knowledgeable and qualified staff, we have no reservations recommending HB Tech to others”.
Woodstock Plumbing, Andover. Andy Meredith, Director.
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 Wessex Translations Ltd, Romsey. Jonathan Nater, Owner.

CUSTOMER FEEDBACK

“The nature of our business means we give great weight to the importance of communication and clarity. Throughout our time with HB Tech we have found them to understand our business complexities carrying everything out in a professional manner and explaining anything fully when required. Always proactive, HB Tech provide us with insightful solutions whilst continuously maintaining an efficient and expert service.”
Wessex Translations Ltd, Romsey. Jonathan Nater, Owner.
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