Backup and Disaster Recovery

BUSINESS CONTINUITY

Business continuity is vital to a business’ success.

Backups and disaster recovery are not only a crucial part of achieving overall security protection but vital for achieving business continuity.

People traditionally assume that IT disasters come just in the form of floods and fires, but now cyberattacks are more likely. It is important to ensure your business continuity is up to the standard to protect against all threats.

Data is one of your most important assets therefore your business needs the protection from threat of loss of data in order to ensure continued success.

Our business continuity services provide backup in both virtualised and non-virtualised environments, with local storage for quick restoration and automatic offsite backup.

Whether you need complete recovery of data after a disaster, or recovery of individual documents after accidental deletion, we can ensure you get back up and running immediately.

  • Business Continuity. Our business continuity services get your business up and running within hours rather than days after a disaster.
  • High speed recovery. With backups scheduled to occur automatically, and incremental backups running typically every hour, we ensure high speed recovery.
  • Data loss protection. We protect you against data loss so that you minimise loss of productivity and reputation.
  • Hassle Free and reliable. No need to change tapes, back-ups are fully managed, automatic and reliable.
  • Tested. Regular disaster recovery tests not only provide you with a clear RTO and RPO for your business contingency planning but enable you to be rest assured we have your data secure.

“Ensuring your business could continue after a disaster, with minimal damage and disruption, is vital for success”

Trevor Thorn, Technical Director

Frequently Asked Questions

What different types of backup do you provide?

Servers, Desktops, Laptops, Microsoft 365, SharePoint, Teams, One-drive, Mailboxes.

How frequently should I backup my data?

Every 2 hours.

Is there a limit to how much data we can backup?

No limit.

What are the common causes of data loss?

The most common is human error, intentional deletion of a file. Followed by hardware/software failure and then cybercrime.

Are cloud data backups secure?

Yes, they are Encrypted at point of creating the backup files. Uses 256-bit encryption transferred to UK data centre in encrypted form so it can not be intercepted.

How quickly can I recover my data in the event of a data loss?

If it is a file this will be 5 – 10 minutes. If it’s the whole server, it depends on the amount of data it contains.

Customer Feedback

“Working with HBTech has made the world of difference for us. When I arrived, our IT support management, with a previous supplier, was almost non-existent and very reactive. Now HBTech’s proactiveness gives us that 100% assurance that they are looking after us, our systems are safe, and any IT issues will immediately be resolved.  They come in, do their work, do their business, get you all right and then almost disappear and everything just works—it’s absolutely amazing! Highly recommend!”

Open Sight, Eastleigh. Chris Dixon, CEO

“We had a connection issue which was becoming a huge worry but HBTech came to the rescue. We can’t thank them all enough for their hard work trying to work out our connection issues as now sorted. Was a bit of a worry but thankfully all sorted now”

Air Improve, Winchester. Julie Millar, Office Manager

“You are always so responsive and have a great ‘can do’ approach to everything. I don’t think there’s anything you haven’t been able to resolve effectively and efficiently. Thank you.”

Citizens Advice Guildford and Ash, Aldershot. Riz Mohammed, Admin Officer

“We have worked with HBTech for several years now and thoroughly recommend them!  The service we receive is excellent with solutions tailored to our business.   Any requests we have are carried out efficiently and professionally”

Plane Talking Products, Southampton. Jemma Moore, Account Executive

“HBTech is a professional company that delivers a range of services. From my past experiences dealing with HBTech experts, they proved to be knowledgeable, efficient, always willing to help and really friendly. It is always a pleasure to work with the company that knows what they are doing in various situations”

Green Snow, Romsey. Margarita Raquet

“It’s always a pleasure to speak to Josh! He is not only professional and friendly, but has lots of unerring patience when it comes to changing my password each month. I completely recommend HBTech to anyone who wants to work with an IT team who are responsive and efficient, but also approachable’’

Berkeley Bate Ltd, Chartered Accountants, Salisbury. Janet Bush, Practice Manager

“I have contacted HBTech on several occasions and have always had a polite and friendly service.  Josh is always very helpful, especially when I had an application update issue.  He did not give up until he had resolved the situation. He asked me to keep my laptop running and I noted he kept reviewing the progress well into the evening. He kept me updated throughout which was great as I was not left wondering what was happening’’

Breathe Safety Ltd, Dorset. Norma Lingley, Credit Control

“It’s a pleasure working with HBTech. Whenever we have any issues, they are fixed instantly, and the team go over and above to help. Always a brilliant and cheerful service! Thanks to all the team’’

J Chandler and Company (Buckfast) Limited, Andover. Mark Shergold

“We have used HBTech as our IT support for the last 20 years. They are always honest and quick to resolve issues, which having following their advice, over the years, are few.  The team are fantastic and we thoroughly recommend them’’

LED Synergy (Displays) Ltd, Andover. Jeremy Harwood, Director

“Always very helpful, responsive and easy to deal with. One less thing to worry about when you know you can rely on them to sort any IT issues you may have.  HBTech are professional and offer a quality service at competitive prices. Would recommend them to anyone!’’

GCF Ltd, Southampton. Les Browning, Managing Director

“HBTech look after all things ‘computer’ for us and we always receive great customer service. Really helpful, friendly bunch!’’

Sunnycroft Care Home, Southampton. Janine Charman, Business Manager

“We have been clients of HBTech for many years now and have always found the team very responsive when we have issues. Which is probably the main reason we signed up for their support in the first place. Not being very IT savvy, particularly as systems become ever more complicated, this is reassuring when we are running a business which is so reliant on technology.  We now have great relationships with many of the team and feel that they understand our needs. We know they are only a phone call away and they will be ready to help us’’

Complete, Romsey. Sarah Watkins, Director

Being a charity, it is vital we can get on with our important work without any IT issues holding us back. With HBTech we trust their expert judgement and feel comfortable entrusting our IT over to them. They always take the time to explain everything and we appreciate being able to speak to someone on the phone when needed. Always sorting our IT issues quickly, HBTech’s prompt and professional service is exceptional, and we would thoroughly recommend them.

Simon Says, Southampton. Chandra McGowan, Chief Operations Officer.

“Highly recommend this company, very responsive and helpful!’’

HeatComp Ltd, Southampton. Laura Pike, Business Administrator

“Great friendly team. Always respond and would highly recommend for small to medium businesses like us’’

Artspace Interior Design Ltd, Andover. Katie Garwood, Office Manager

“The staff are always helpful and bend over backwards to assist. As a company it is critical that our systems are running smoothly and we feel we are in safe hands’’

Unity (Southern) Ltd, Andover. Terry Bishop, Chief Executive

It is half past 5 and I know HBTech finish at 5. I have just had a problem with my laptop and I have to say Josh was brilliant. He would not let me off the phone until he had fixed the issue. I really appreciated Josh’s professional and time-generous approach and I can’t tell you how grateful I am for the excellent service. Josh is fantastic and a credit to you!

No Limits, Southampton. Natalie Webb, CEO

Kinetico are always forward thinking and looking for a better way of doing things. This is precisely why we choose to work with HBTech, not only do they ensure our IT is working exactly how it should be, but they are always thinking ahead to provide us with IT solutions which will take our business to the next level. HBTech are always quick to resolve any issues we have. A prompt service on faults, not just quotes or sales. Highly professional and extremely efficient, we fully recommend them.

Kinetico Water Systems, Southampton. John Kyle, Customer Support and Technical Manager.

Our business has grown significantly since we started over 30 years ago and as such it is imperative our IT system meets the demands of our business. HBTech always provide us with insightful solutions to the IT challenges we encounter, and we trust their expert opinions. They have always delivered when we need them, and I wouldn’t hesitate to recommend them to others

Chimflue, Andover. Sam Ford, Managing Director.

We are a successful company and experts in our own field, but like most companies we rely on IT to drive our business forward. I really appreciate being able to trust that HBTech will ensure our IT will be working perfectly in the background so I can focus on running my business. It is great to also have the reassurance someone will always be directly available to talk if we need. HBTech are such a friendly team and are always extremely helpful and exceptionally reliable.

Total Laminate Systems, Dorset. Jakki Andrews, Director
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