Backup and Disaster Recovery

BUSINESS CONTINUITY

Business continuity is vital to a business’ success.

Backups and disaster recovery are not only a crucial part of achieving overall security protection but vital for achieving business continuity.

People traditionally assume that IT disasters come just in the form of floods and fires, but now cyberattacks are more likely. It is important to ensure your business continuity is up to the standard to protect against all threats.

Data is one of your most important assets therefore your business needs the protection from threat of loss of data in order to ensure continued success.

Our business continuity services provide backup in both virtualised and non-virtualised environments, with local storage for quick restoration and automatic offsite backup.

Whether you need complete recovery of data after a disaster, or recovery of individual documents after accidental deletion, we can ensure you get back up and running immediately.

  • Business Continuity. Our business continuity services get your business up and running within hours rather than days after a disaster.
  • High speed recovery. With backups scheduled to occur automatically, and incremental backups running typically every hour, we ensure high speed recovery.
  • Data loss protection. We protect you against data loss so that you minimise loss of productivity and reputation.
  • Hassle Free and reliable. No need to change tapes, back-ups are fully managed, automatic and reliable.
  • Tested. Regular disaster recovery tests not only provide you with a clear RTO and RPO for your business contingency planning but enable you to be rest assured we have your data secure.

“Ensuring your business could continue after a disaster, with minimal damage and disruption, is vital for success”

Trevor Thorn, Technical Director

Frequently Asked Questions

What different types of backup do you provide?

Servers, Desktops, Laptops, Microsoft 365, SharePoint, Teams, One-drive, Mailboxes.

How frequently should I backup my data?

Every 2 hours.

Is there a limit to how much data we can backup?

No limit.

What are the common causes of data loss?

The most common is human error, intentional deletion of a file. Followed by hardware/software failure and then cybercrime.

Are cloud data backups secure?

Yes, they are Encrypted at point of creating the backup files. Uses 256-bit encryption transferred to UK data centre in encrypted form so it can not be intercepted.

How quickly can I recover my data in the event of a data loss?

If it is a file this will be 5 – 10 minutes. If it’s the whole server, it depends on the amount of data it contains.

Customer Feedback

“All the team at HB Tech have been a pleasure to work with over the past few months and I know that all our guys can’t speak highly enough about how helpful and professional you all are…That’s why I/we wouldn’t hesitate to recommend HB Tech at every given opportunity.  Keep up the great work!”

Abbey Office Solutions, Southampton. Wayne Loon, Managing Director

“The whole team at HB Tech are brilliant – so approachable and accommodating of my tech skills (or lack of them!)”

Yellow Brick Road Projects, Winchester. Abi Facey, COO

“We had a connection issue which was becoming a huge worry but HB Tech came to the rescue. We can’t thank them all enough for their hard work trying to work out our connection issues as now sorted. Was a bit of a worry but thankfully all sorted now”

Air Improve, Winchester. Julie Millar, Office Manager

“You are always so responsive and have a great ‘can do’ approach to everything. I don’t think there’s anything you haven’t been able to resolve effectively and efficiently. Thank you.”

Citizens Advice Guildford and Ash, Aldershot. Riz Mohammed, Admin Officer

“We have worked with HB Tech for several years now and thoroughly recommend them!  The service we receive is excellent with solutions tailored to our business.   Any requests we have are carried out efficiently and professionally”

Plane Talking Products, Southampton. Jemma Moore, Account Executive

“HB Tech is a professional company that delivers a range of services. From my past experiences dealing with HB Tech experts, they proved to be knowledgeable, efficient, always willing to help and really friendly. It is always a pleasure to work with the company that knows what they are doing in various situations”

Green Snow, Romsey. Margarita Raquet

“HB Tech have supported our growing accountancy practice over the last few years.  We find the level of service exceptionally high quality and responsive.  The whole team are both friendly and professional and go over and beyond to meet our needs.  Thanks to all the team!. We highly recommend!’’

Clear Vision Financial Management Ltd, Romsey. Sean Daniel, Managing Director

“It’s always a pleasure to speak to Josh! He is not only professional and friendly, but has lots of unerring patience when it comes to changing my password each month. I completely recommend HB Tech to anyone who wants to work with an IT team who are responsive and efficient, but also approachable’’

Berkeley Bate Ltd, Chartered Accountants, Salisbury. Janet Bush, Practice Manager

“HB tech have supported us for the last 5 years as we have grown from a small – medium charity. They provide very good value, high quality and responsive support as well as strategic advice to ensure that we have the right IT set up to support our growth. Would definitely recommend them!’’

Nicola Hill, London. The Bike Project, Head of Operations

“I have contacted HB Tech on several occasions and have always had a polite and friendly service.  Josh is always very helpful, especially when I had an application update issue.  He did not give up until he had resolved the situation. He asked me to keep my laptop running and I noted he kept reviewing the progress well into the evening. He kept me updated throughout which was great as I was not left wondering what was happening’’

Breathe Safety Ltd, Dorset. Norma Lingley, Credit Control

“It’s a pleasure working with HB Tech. Whenever we have any issues, they are fixed instantly, and the team go over and above to help. Always a brilliant and cheerful service! Thanks to all the team’’

J Chandler and Company (Buckfast) Limited, Andover. Mark Shergold

“We have used HB Tech as our IT support for the last 20 years. They are always honest and quick to resolve issues, which having following their advice, over the years, are few.  The team are fantastic and we thoroughly recommend them’’

LED Synergy (Displays) Ltd, Andover. Jeremy Harwood, Director

“Always very helpful, responsive and easy to deal with. One less thing to worry about when you know you can rely on them to sort any IT issues you may have.  HB Tech are professional and offer a quality service at competitive prices. Would recommend them to anyone!’’

GCF Ltd, Southampton. Les Browning, Managing Director

“HB Tech look after all things ‘computer’ for us and we always receive great customer service. Really helpful, friendly bunch!’’

Sunnycroft Care Home, Southampton. Janine Charman, Business Manager

“We have been clients of HB Tech for many years now and have always found the team very responsive when we have issues. Which is probably the main reason we signed up for their support in the first place. Not being very IT savvy, particularly as systems become ever more complicated, this is reassuring when we are running a business which is so reliant on technology.  We now have great relationships with many of the team and feel that they understand our needs. We know they are only a phone call away and they will be ready to help us’’

Complete, Romsey. Sarah Watkins, Director

“Since I have been dealing with HB Tech, I have found them to be thoroughly professional and a real pleasure to deal with. They are very responsive to any questions and provide excellent support if we experience any issues. It is reassuring to me that the company that is looking after our IT are extremely knowledgeable and can provide answers very quickly to any problems as and when they arise’’

Andrew & Andrew Solicitors, Portsmouth. Steve Lewsey, Practice Manager

“Highly recommend this company, very responsive and helpful!’’

HeatComp Ltd, Southampton. Laura Pike, Business Administrator

“Great friendly team. Always respond and would highly recommend for small to medium businesses like us’’

Artspace Interior Design Ltd, Andover. Katie Garwood, Office Manager

“The staff are always helpful and bend over backwards to assist. As a company it is critical that our systems are running smoothly and we feel we are in safe hands’’

Unity (Southern) Ltd, Andover. Terry Bishop, Chief Executive
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