Managed IT Support

MANAGED IT SUPPORT

Experience the freedom to grow your business with our trusted IT support services.

HB Tech understands that you are the experts of your business, but do not necessarily have the time to be experts in IT.

We offer an established and exceptional managed IT support service that allows you to entrust all your IT to us, so you can focus your time and expertise on growing your business.

Managed IT Services

We work in partnership with our clients, offering proactive support and the assurance your IT infrastructure will continually perform. Our friendly team are highly skilled, communicate without jargon, and are motivated to find the best resolution in the fastest time.

Outsourcing your IT provides you with expert knowledge at your fingertips allowing you to prioritise your IT budget to where it will be the most effective.

Whether you require fully managed IT support or a co-managed support approach, we enhance the efficiency of your business infrastructure and deliver tailored technology solutions to drive your business’s success.

IT Consultancy

We offer a consultancy service designed to tailor IT services and technology to your unique business goals to drive success. We have the expertise to deliver a range of IT projects, from ad-hoc consultancy through to large-scale projects.

Whether you’re looking to take your business to the next level, improve efficiency or increase cyber security, you can trust you will always have access to expert and insightful IT solutions.

Why HBTech?

We have a proven track record of delivering high-quality, reliable, and cost-effective IT solutions to organisations of all sizes and sectors. We are the team you can trust who listen to your needs, understand your challenges, and tailor our services to match your goals. With HBTech you are not just selecting an IT company but partnering with a team invested in your success.

Get help instantly

With our active ticket queue management, we are on hand to help you immediately through our telephone helpdesk, following issues all the way to completion. For more complex issues our engineers will be able to dial into your system to fix the issue remotely.

Professional advice

Our engineers are trained in providing expert technical advice, but communicate without jargon and above all are easy to talk to.

The personal touch

We do not use chatbots or AI. You will know our engineers by name, and they will know you. There will always be someone for you to contact who understands your business and your IT needs.

Less user downtime and disruptions

Many issues are fixed automatically through our automation process. Along with our helpdesk working to firm deadlines, we get your employees back to work quickly and with minimal impact.

Continually enhancing our services 

We value our clients’ opinions and strive to improve our services. We ask for feedback after every call and our senior team then follow up on any issues or suggestions.

Proactive security advice 

We provide our clients cyber security guidance through complimentary tailored articles, events, webinars and customised client security reviews. 

96% of support tickets rated as Awesome
110 mins Average fix time
24 sec Average wait time

“It’s our job to ensure our clients can always get on with theirs!”

Josh Lyden. Helpdesk Manager

Getting help from HBTech is easy

Join our satisfied client base of over 100 organisations who trust us for our diverse managed IT support and solutions. Our responsive helpdesk works swiftly, meeting deadlines, and minimising employee disruptions.

Get in touch

Get in touch using our simple online form or give us a call on 023 8081 2888 or book a meeting.

We will get to know you

We’ll talk about your existing IT support and how we can help you accomplish your primary business goals with our IT support.

It’s easy to switch

We’ll manage the transition from your existing IT support provider from start to finish ensuring a smooth process and minimal impact to yourselves.

Taking you on your IT journey

We are ready to take you on your IT journey.  Our IT onboarding process is comprehensive but designed to minimise any interference with your business operations.

 

  1. An HBTech engineer will inspect your site. We will conduct a thorough review of your IT infrastructure, documenting hardware, software, and licenses in detail. We’ll identify areas that benefit or hinder your business and devise a future strategy. Our team will establish remote access, monitoring, and remove access from a previous provider.
  1. After a settle in period of three months your account manager will contact you to see how everything is going and if there are any areas, we can improve for you.
  1. Going forward we continually review your IT strategy, based on your needs.  If required, we can also offer a strategic review to explore sophisticated IT solutions that could elevate your business operations.
Customer Feedback

“All the team at HB Tech have been a pleasure to work with over the past few months and I know that all our guys can’t speak highly enough about how helpful and professional you all are…That’s why I/we wouldn’t hesitate to recommend HB Tech at every given opportunity.  Keep up the great work!”

Abbey Office Solutions, Southampton. Wayne Loon, Managing Director

“The whole team at HB Tech are brilliant – so approachable and accommodating of my tech skills (or lack of them!)”

Yellow Brick Road Projects, Winchester. Abi Facey, COO

“We had a connection issue which was becoming a huge worry but HB Tech came to the rescue. We can’t thank them all enough for their hard work trying to work out our connection issues as now sorted. Was a bit of a worry but thankfully all sorted now”

Air Improve, Winchester. Julie Millar, Office Manager

“You are always so responsive and have a great ‘can do’ approach to everything. I don’t think there’s anything you haven’t been able to resolve effectively and efficiently. Thank you.”

Citizens Advice Guildford and Ash, Aldershot. Riz Mohammed, Admin Officer

“We have worked with HB Tech for several years now and thoroughly recommend them!  The service we receive is excellent with solutions tailored to our business.   Any requests we have are carried out efficiently and professionally”

Plane Talking Products, Southampton. Jemma Moore, Account Executive

“HB Tech is a professional company that delivers a range of services. From my past experiences dealing with HB Tech experts, they proved to be knowledgeable, efficient, always willing to help and really friendly. It is always a pleasure to work with the company that knows what they are doing in various situations”

Green Snow, Romsey. Margarita Raquet

“HB Tech have supported our growing accountancy practice over the last few years.  We find the level of service exceptionally high quality and responsive.  The whole team are both friendly and professional and go over and beyond to meet our needs.  Thanks to all the team!. We highly recommend!’’

Clear Vision Financial Management Ltd, Romsey. Sean Daniel, Managing Director

“It’s always a pleasure to speak to Josh! He is not only professional and friendly, but has lots of unerring patience when it comes to changing my password each month. I completely recommend HB Tech to anyone who wants to work with an IT team who are responsive and efficient, but also approachable’’

Berkeley Bate Ltd, Chartered Accountants, Salisbury. Janet Bush, Practice Manager

“HB tech have supported us for the last 5 years as we have grown from a small – medium charity. They provide very good value, high quality and responsive support as well as strategic advice to ensure that we have the right IT set up to support our growth. Would definitely recommend them!’’

Nicola Hill, London. The Bike Project, Head of Operations

“I have contacted HB Tech on several occasions and have always had a polite and friendly service.  Josh is always very helpful, especially when I had an application update issue.  He did not give up until he had resolved the situation. He asked me to keep my laptop running and I noted he kept reviewing the progress well into the evening. He kept me updated throughout which was great as I was not left wondering what was happening’’

Breathe Safety Ltd, Dorset. Norma Lingley, Credit Control

“It’s a pleasure working with HB Tech. Whenever we have any issues, they are fixed instantly, and the team go over and above to help. Always a brilliant and cheerful service! Thanks to all the team’’

J Chandler and Company (Buckfast) Limited, Andover. Mark Shergold

“We have used HB Tech as our IT support for the last 20 years. They are always honest and quick to resolve issues, which having following their advice, over the years, are few.  The team are fantastic and we thoroughly recommend them’’

LED Synergy (Displays) Ltd, Andover. Jeremy Harwood, Director

“Always very helpful, responsive and easy to deal with. One less thing to worry about when you know you can rely on them to sort any IT issues you may have.  HB Tech are professional and offer a quality service at competitive prices. Would recommend them to anyone!’’

GCF Ltd, Southampton. Les Browning, Managing Director

“HB Tech look after all things ‘computer’ for us and we always receive great customer service. Really helpful, friendly bunch!’’

Sunnycroft Care Home, Southampton. Janine Charman, Business Manager

“We have been clients of HB Tech for many years now and have always found the team very responsive when we have issues. Which is probably the main reason we signed up for their support in the first place. Not being very IT savvy, particularly as systems become ever more complicated, this is reassuring when we are running a business which is so reliant on technology.  We now have great relationships with many of the team and feel that they understand our needs. We know they are only a phone call away and they will be ready to help us’’

Complete, Romsey. Sarah Watkins, Director

“Since I have been dealing with HB Tech, I have found them to be thoroughly professional and a real pleasure to deal with. They are very responsive to any questions and provide excellent support if we experience any issues. It is reassuring to me that the company that is looking after our IT are extremely knowledgeable and can provide answers very quickly to any problems as and when they arise’’

Andrew & Andrew Solicitors, Portsmouth. Steve Lewsey, Practice Manager

“Highly recommend this company, very responsive and helpful!’’

HeatComp Ltd, Southampton. Laura Pike, Business Administrator

“Great friendly team. Always respond and would highly recommend for small to medium businesses like us’’

Artspace Interior Design Ltd, Andover. Katie Garwood, Office Manager

“The staff are always helpful and bend over backwards to assist. As a company it is critical that our systems are running smoothly and we feel we are in safe hands’’

Unity (Southern) Ltd, Andover. Terry Bishop, Chief Executive
View all

Frequently Asked Questions

How much does IT support cost?

Our support pricing is flexible in its nature and can be rolled into a single price or granulated depending on your requirements. Our contracts are rolling monthly, there is no minimum contact length.

What is your average response time?

Target response times will vary depending on the severity of the issue and its impact on your business. Our helpdesk works to firm deadlines to ensure we get your employees back to work immediately and with minimal impact.

Are you a Microsoft-certified partner?

We are proud to be a Microsoft Silver Partner, a status that demonstrates Microsoft’s recognition of our expertise in Microsoft products. Offering a range of Microsoft products, our team provides you with the right solutions for your business. Tailoring support to your specific needs, our proactive team ensures you continually get the best out of Microsoft products.

Can you support companies that have remote workers?

Our Cloud Services enable your employees to work from anywhere at any time. We provide the infrastructure and hardware required to support remote working. Unlock the value of your business with our remote working services.

“In order for employees to be amazing they need the right tools for success”

John Clough. Commercial Director at HBTech

Need IT Support?

Contact Us